FAQs

Before you deal

The service is available to private individuals resident in the UK, the EEA, Channel Islands and the Isle of Man who hold shares in a company for which Link Market Services provides share registration services, or in a nominee program administered by Link Market Services Trustees Limited.

Online Dealing

The Internet service is available 24 hours a day, 7 days a week. Click on ‘Login’ at the top of this page to use the service. You’ll be asked to enter your surname, shareholder reference (which is sometimes known as investor code) and if you are resident in the UK your post code. In addition we’ll need your telephone number which is used in the event of queries, date of birth and email address.

Once you are logged in we can accept your dealing instructions during the hours of the stock market, Monday to Friday 8am to 4.30pm, excluding UK public holidays. The ‘Sell Now’ and ‘Buy Now’ options will disappear outside of market hours and reappear again at 8am on market opening. This is because these instructions cannot be acted upon while the market is closed.

You can place Limit orders at any time, although they will only take place and execute within market hours.

Telephone Dealing

If you prefer to deal by phone, our telephone lines are open between 8am and 4.30pm, excluding weekends and UK public holidays, and/or where the stock market closes early.

Postal dealing

For the companies listed below we offer a Postal Dealing service:

Bristol & West

Standard Life Aberdeen - http://www.linksharedeal.com/StandardLifeAberdeen/default.aspx

SSE - http://www.linksharedeal.com/SSE/default.aspx

Saga - https://www.sagashareholder.co.uk/help-centre/

Signet - http://www.linksharedeal.com/SignetJewelersLimited/default.aspx

Sunlife - http://www.linksharedeal.com/can/default.aspx

There are different terms and conditions to use the postal share dealing services. To view the terms and conditions and to download the forms you need please click the link next to the company you require.

Online Dealing

If you are using the online dealing facility, any person acting on your behalf would have to have been appointed under a valid power of attorney.

The CREST transfer form can be signed by the power of attorney and we will need the national client identifier (NCI) of both the shareholder and the power of attorney. See Documentation and information needed to trade for more information about NCI.

Telephone Dealing

The registered shareholder must be present to verbally confirm on the telephone that they wish someone to trade on their behalf.

The CREST transfer form can be signed by the power of attorney and we will need the national client identifier (NCI) of both the shareholder and the power of attorney. See Documentation and information needed to trade for more information about NCI.

Postal Dealing

If you are using a postal dealing facility, any person acting on your behalf would have to have been appointed under a valid power of attorney.

The postal dealing form can be signed by the power of attorney and we will need the national client identifier (NCI) of both the shareholder and the power of attorney. See Documentation and information needed to trade for more information about NCI.

To trade, you will need to provide your national client identifier or NCI. This is because LMSTL are required to report this information to the regulator when you buy or sell through us. For UK nationals, your NCI will be your National Insurance Number. For non-UK and multi nationality customers you can check what we need here

If you hold shares with a share certificate, before you place a trade to sell you will need to make sure you are in possession of all of your certificates. If one or more of your share certificates is missing you will need to replace the missing certificates prior to selling.

If your registered address or name is no longer correct you will need to update this prior to selling.

To trade, you will need to provide your national client identifier or NCI. This is because LMSTL are required to report this information to the regulator when you buy or sell through us. For UK nationals, your NCI will be your National Insurance Number. For non-UK and multi nationality customers you can check what we need here

If you are acting as Power of Attorney you will need to provide the NCI of both the registered holder(s) and of the Power of Attorney.

Where you are acting on behalf of an Estate, the details of the late shareholder needs to be provided not the Executor(s) or Representative(s).

A Legal Entity Identifier (LEI) is a 20 alphanumeric reference code that is unique to each legal entity, allowing all transactions for that entity to be reported and identifiable to that investor. This identifier enables regulatory authorities in the UK and Europe to monitor trading activity with specific emphasis on market abuse and market manipulation. Customers who are deemed legal entities are responsible to obtain this LEI themselves.

If you are a corporate shareholder and looking to trade with us we will need to collect your LEI.

Certificated shares Online 1.35% £49.50
Certificated shares Telephone 1.50% £64.50
Shares held in a Corporate Sponsored Nominee Online 1.00% £32.50
Shares held in a Corporate Sponsored Nominee Telephone 1.50% £35.00

The maximum value for an online trade is £25,000.  If the value of your trade exceeds this amount please telephone our Customer Support Centre who will take the details of your order.

The sales proceeds and any documentation relating to a trade will be posted out to the address the registrars have recorded for you. If you have changed your address but not yet updated your shareholding records you will need to do so.

You can update your address or view information on how to do so in the Link Market Services Help Centre here https://www.signalshares.com/

If Link Market Services (or its affiliates) are not the registrar for the company in which you hold shares, then you will need to contact the relevant registrar to update your personal details.

You can check if Link are the registrar by checking any recent documentation issued to you or by searching for the company on https://www.signalshares.com/

The sales proceeds and any documentation relating to a trade will be posted out in the name that the registrars have recorded for you. If you have changed your name but not yet updated your shareholding records you will need to do so.

To change your name write to Link Market Services at the address below and they will process your request within 5 working days:

Link Market Services
34 Beckenham Road
Beckenham
Kent
BR3 4TU

Please include the following in your request:

  • The name of the company(ies) that you hold shares in
  • Your previous and new name
  • Your share certificate

You’ll need to include supporting documentation to make the change. The documents required depend on the circumstances for your name change, please see table below. The Registrars do not accept photocopies.

Marriage Marriage or Civil Partnership Agreement
Divorce Decree absolute and Birth Certificate
Dissolution/annulment of a Civil Partnership Civil Partnership Dissolution Order
Name change for any other reasons Change of Name Deed / Deed Poll

The original documents will be returned to you by registered post.

If you hold your shares in CREST you will need to contact your provider to make the changes.

If Link Market Services (or its affiliates) are not the registrar for the company in which you hold shares, then you will need to contact the relevant registrar to update your personal details.

You can check if Link are the registrar by checking any recent documentation issued to you or by searching for the company on https://www.signalshares.com/

Online Dealing

The Internet service is available 24 hours a day, 7 days a week. However, we can only execute on your dealing instructions during the hours of the stock market, Monday to Friday 8am to 4.30pm, excluding UK public holidays. The ‘Sell Now’ and ‘Buy Now’ options will disappear outside of market hours and reappear again at 8am on market opening. This is because these instructions cannot be acted upon while the market is closed.

You can place Limit orders at any time, although they will only execute within market hours.

Telephone Dealing

If you prefer to deal by phone, our telephone lines are open between 8am and 4.30pm, excluding weekends and UK public holidays, and/or where the stock market closes early.

You can buy or sell shares in a company for which Link Market Services acts as the registrar, or for a company whose nominee program is administered by Link Market Services Trustees Limited (a "Link Administered Company"). You must already own shares in a relevant company to use this service. A drop-down list of Link Administered Companies appears on the login page in the 'Company' box.

If you are resident in the UK, you will also have the option to trade in shares in selected companies for which Link Market Services does not act as registrar ("non-Link Administered Company"). To use this dealing facility, you will log in under an existing holding in a Link Administered Company. Once you have logged into this company and reached your account page you will be presented with another drop down list at the bottom of your account page. Once you have selected the company you wish to trade in you can then go on to buy or sell shares in this company.

As long as you have a valid holding in a Link administered company to login, you are able to deal in shares for as many companies as you wish. If you would like to deal in another Link Administered Company you will need to return to the login page and login to the relevant company in the normal way.

Online Dealing

You can purchase shares using this website - you do not need to open an account with us to buy shares, but you do need to hold existing shares in at least one of the companies for which Link Market Services (or its affiliates) acts as registrar, or whose nominee program is administered by Link Market Services Trustees Limited

To complete the purchase you can pay using a Debit MasterCard, Maestro or Visa Delta debit card in the UK, which is registered in your name at your address. Cleared funds must be available and we rely on your bank to authorise the transaction. If authorisation is not given, we cannot complete the transaction.

The maximum value for an online trade is £25,000. If the value of your trade exceeds this amount please telephone our Customer Support Centre who will take the details of your order.

Telephone Dealing

If you prefer to deal by phone, our telephone lines are open between 8am and 4.30pm, excluding weekends and UK public holidays, and/or where the stock market closes early.

The maximum value for an online trade is £25,000. If the value of your trade exceeds this amount please telephone our Customer Support Centre who will take the details of your order.

There is no minimum trade size but if the value of your trade is over £25,000 then you will not be able to trade online. If the value of your trade is greater than £25,000 please call our Customer Support Centre on 0371 664 0445 and our telephone dealing team will be able to take your request to trade.

Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. We are open between 08:00 - 17:30, Monday to Friday excluding public holidays in England and Wales.

To view a copy of our best execution policy please click here

Best execution policy

Find out more about our best execution policy.

Risk warning

Remember the price of shares can go down as well as up, and you are not guaranteed to get back the amount that you originally invested.

Read more